Complaints

General Complaints
Have a complaint? We are committed to resolving complaints fairly and promptly. If you are dissatisfied with any aspect of our services, products or conduct please contact us at [email protected].

Please provide:
• A clear description of your complaint
• Any relevant information or evidence (if available)
• Your preferred contact details

We will acknowledge your complaint and investigate in line with our Complaint Handling Procedure.

Data Protection Concern?
If your complaint relates to personal data, privacy rights, data breaches or UK GDPR compliance please contact our Data Protection Officer (DPO) at [email protected].
Guidance:

Please include:
• A brief description of your concern
• Any relevant dates, correspondence or evidence
• Your contact details

Your concern will be handled confidentially and investigated in accordance with data protection requirements. If you are not satisfied with the outcome, you may have the right to raise your concern with the Information Commissioner's Office (ICO).