Have your say

We’re committed to handling all complaints fairly, transparently, and promptly. If you’re dissatisfied with any aspect of our services, products, or conduct, we encourage you to let us know.

You can raise a complaint or share your feedback by contacting us at: [email protected]

If your complaint relates specifically to personal data, privacy rights, a data breach, or compliance with the UK GDPR, please contact our Data Protection Officer (DPO) at: [email protected]

What to include

To help us investigate and respond to your complaint efficiently, please provide:

• A clear description of your complaint and the circumstances involved.
• Any relevant information or supporting evidence, where available.
• Your preferred contact details so that we can communicate with you regarding your complaint.

What you can expect

We will acknowledge receipt of your complaint and investigate it in line with our Internal Complaint Handling Procedure. All complaints are handled fairly, professionally and confidentially and any personal information you share will be processed in accordance with applicable data protection legislation, including the UK GDPR.